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| Oceanic believes
that total quality is the achievement through
everyone’s continuous involvement of
total system to source and deliver products
and services that result in customer loyalty
now and in the future. Long-term success requires
a never-ending journey of upgrading through
the application of theory and a systematic
process. |
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| Continuous improvement is vital to all system
in the organization: design, production, delivery,
service, and learning. |
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| The result of sum quality is fulfillment
of customer needs and expectations so well
that customers keep coming back for the offerings
and boast about them to their friends and
neighbors. |
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